Incidents reported on status page for Volubile https://status.volubile.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/48637a9e698fcfd03514776b0b7311d2.png https://status.volubile.ai/ en https://status.volubile.ai/incident/746931 Tue, 21 Oct 2025 09:23:00 -0000 https://status.volubile.ai/incident/746931#884c9d86e76f6857009b844d7f43bb4a818e8288bcc4e06f5ec2ae4a2f856744 The issue has been resolved by our service provider, and the voices have been restored on Vivienne https://status.volubile.ai/incident/746931 Mon, 20 Oct 2025 06:28:00 -0000 https://status.volubile.ai/incident/746931#f15021b5d6753a9a9791022effc52cd24f0ccab37b793c1c94f63276941257d6 The Vivienne voice is currently unavailable due to a technical issue on our provider’s side. This may affect the sound of some voicebots. To ensure continuity, we’ve switched all affected voicebots to the Jenny voice. The service remains fully operational. We’re working closely with our provider to restore Vivienne as soon as possible. We’ll keep you updated here. Thank you for your patience and understanding. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 13:18:00 -0000 https://status.volubile.ai/incident/550209#0ad6e3fb6d298e33c195e84027722f89fbb96e9c264830e86058bd8a2bc2472e Our R&D team has identified two contributing factors: - Since 17:00 CET yesterday, one backend instance has been unresponsive. Due to missing health checks on the load balancer, less than 4% of calls were impacted. Between 14:25 and 14:38 CET today, a release deployment encountered memory saturation which caused service freezing and degraded performance. Mitigation actions have been effective since 14:38 CET, and the platform is now fully operational. We continue to monitor closely to ensure stability. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 13:18:00 -0000 https://status.volubile.ai/incident/550209#0ad6e3fb6d298e33c195e84027722f89fbb96e9c264830e86058bd8a2bc2472e Our R&D team has identified two contributing factors: - Since 17:00 CET yesterday, one backend instance has been unresponsive. Due to missing health checks on the load balancer, less than 4% of calls were impacted. Between 14:25 and 14:38 CET today, a release deployment encountered memory saturation which caused service freezing and degraded performance. Mitigation actions have been effective since 14:38 CET, and the platform is now fully operational. We continue to monitor closely to ensure stability. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 13:18:00 -0000 https://status.volubile.ai/incident/550209#0ad6e3fb6d298e33c195e84027722f89fbb96e9c264830e86058bd8a2bc2472e Our R&D team has identified two contributing factors: - Since 17:00 CET yesterday, one backend instance has been unresponsive. Due to missing health checks on the load balancer, less than 4% of calls were impacted. Between 14:25 and 14:38 CET today, a release deployment encountered memory saturation which caused service freezing and degraded performance. Mitigation actions have been effective since 14:38 CET, and the platform is now fully operational. We continue to monitor closely to ensure stability. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 13:18:00 -0000 https://status.volubile.ai/incident/550209#0ad6e3fb6d298e33c195e84027722f89fbb96e9c264830e86058bd8a2bc2472e Our R&D team has identified two contributing factors: - Since 17:00 CET yesterday, one backend instance has been unresponsive. Due to missing health checks on the load balancer, less than 4% of calls were impacted. Between 14:25 and 14:38 CET today, a release deployment encountered memory saturation which caused service freezing and degraded performance. Mitigation actions have been effective since 14:38 CET, and the platform is now fully operational. We continue to monitor closely to ensure stability. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 13:18:00 -0000 https://status.volubile.ai/incident/550209#0ad6e3fb6d298e33c195e84027722f89fbb96e9c264830e86058bd8a2bc2472e Our R&D team has identified two contributing factors: - Since 17:00 CET yesterday, one backend instance has been unresponsive. Due to missing health checks on the load balancer, less than 4% of calls were impacted. Between 14:25 and 14:38 CET today, a release deployment encountered memory saturation which caused service freezing and degraded performance. Mitigation actions have been effective since 14:38 CET, and the platform is now fully operational. We continue to monitor closely to ensure stability. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 12:43:00 -0000 https://status.volubile.ai/incident/550209#3dd033fa7f4fa37a1e3498fbce12d87d35f2e9cc16873844cfdccca543a919f4 We are currently experiencing platform instabilities since 14:00 CET. Some inbound and outbound calls may not be answered as expected, and access to the backoffice may be intermittently unavailable. Our R&D team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience and understanding. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 12:43:00 -0000 https://status.volubile.ai/incident/550209#3dd033fa7f4fa37a1e3498fbce12d87d35f2e9cc16873844cfdccca543a919f4 We are currently experiencing platform instabilities since 14:00 CET. Some inbound and outbound calls may not be answered as expected, and access to the backoffice may be intermittently unavailable. Our R&D team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience and understanding. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 12:43:00 -0000 https://status.volubile.ai/incident/550209#3dd033fa7f4fa37a1e3498fbce12d87d35f2e9cc16873844cfdccca543a919f4 We are currently experiencing platform instabilities since 14:00 CET. Some inbound and outbound calls may not be answered as expected, and access to the backoffice may be intermittently unavailable. Our R&D team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience and understanding. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 12:43:00 -0000 https://status.volubile.ai/incident/550209#3dd033fa7f4fa37a1e3498fbce12d87d35f2e9cc16873844cfdccca543a919f4 We are currently experiencing platform instabilities since 14:00 CET. Some inbound and outbound calls may not be answered as expected, and access to the backoffice may be intermittently unavailable. Our R&D team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience and understanding. https://status.volubile.ai/incident/550209 Wed, 01 Oct 2025 12:43:00 -0000 https://status.volubile.ai/incident/550209#3dd033fa7f4fa37a1e3498fbce12d87d35f2e9cc16873844cfdccca543a919f4 We are currently experiencing platform instabilities since 14:00 CET. Some inbound and outbound calls may not be answered as expected, and access to the backoffice may be intermittently unavailable. Our R&D team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience and understanding. https://status.volubile.ai/ Wed, 01 Oct 2025 12:39:26 +0000 https://status.volubile.ai/#a5bfa59831decc16dbec44bfbe1060a6e10990320a476b039e1224cb1915664e Backoffice recovered https://status.volubile.ai/ Wed, 01 Oct 2025 12:34:29 +0000 https://status.volubile.ai/#a5bfa59831decc16dbec44bfbe1060a6e10990320a476b039e1224cb1915664e Backoffice went down https://status.volubile.ai/ Wed, 01 Oct 2025 11:46:13 +0000 https://status.volubile.ai/#2989a5b012f8ff373e50508df3095580c9ffc4c4fc54d142987174da7c01d9d2 Core Conversational Service Audio Management recovered https://status.volubile.ai/ Wed, 01 Oct 2025 11:40:42 +0000 https://status.volubile.ai/#2989a5b012f8ff373e50508df3095580c9ffc4c4fc54d142987174da7c01d9d2 Core Conversational Service Audio Management went down https://status.volubile.ai/ Wed, 01 Oct 2025 11:13:11 +0000 https://status.volubile.ai/#477149f51c27cb033b9222606de7a8e7bb00ff5671c9731ad77ce6137221494a Core Conversational Service Audio Management recovered https://status.volubile.ai/ Wed, 01 Oct 2025 11:04:54 +0000 https://status.volubile.ai/#477149f51c27cb033b9222606de7a8e7bb00ff5671c9731ad77ce6137221494a Core Conversational Service Audio Management went down https://status.volubile.ai/ Wed, 01 Oct 2025 09:13:13 +0000 https://status.volubile.ai/#618b6800f4e7c0c629980b9681e24b7bc000374d76634e77fd6618ff1b720df5 Core Conversational Service Audio Management recovered https://status.volubile.ai/ Wed, 01 Oct 2025 09:10:29 +0000 https://status.volubile.ai/#618b6800f4e7c0c629980b9681e24b7bc000374d76634e77fd6618ff1b720df5 Core Conversational Service Audio Management went down https://status.volubile.ai/ Wed, 01 Oct 2025 07:48:56 +0000 https://status.volubile.ai/#82f0d52f71cd0c9872c5cacebf27fe03d6f69802aa6230a4f586b3c35c6b029c Core Conversational Service Audio Management recovered https://status.volubile.ai/ Wed, 01 Oct 2025 07:46:17 +0000 https://status.volubile.ai/#82f0d52f71cd0c9872c5cacebf27fe03d6f69802aa6230a4f586b3c35c6b029c Core Conversational Service Audio Management went down https://status.volubile.ai/ Wed, 01 Oct 2025 06:17:39 +0000 https://status.volubile.ai/#ce8bdaeb136fde6f31c6dfaa2da6bd850f64095763ece3ddcd51aa65945c2e5f Core Conversational Service Audio Management recovered https://status.volubile.ai/ Wed, 01 Oct 2025 06:08:58 +0000 https://status.volubile.ai/#ce8bdaeb136fde6f31c6dfaa2da6bd850f64095763ece3ddcd51aa65945c2e5f Core Conversational Service Audio Management went down https://status.volubile.ai/ Tue, 30 Sep 2025 21:42:48 +0000 https://status.volubile.ai/#f5fe96473fc4c770973eaf00b56318d98b5730fdabedd80938ade6e8dfe94f6e Core Conversational Service Audio Management recovered https://status.volubile.ai/ Tue, 30 Sep 2025 21:37:19 +0000 https://status.volubile.ai/#f5fe96473fc4c770973eaf00b56318d98b5730fdabedd80938ade6e8dfe94f6e Core Conversational Service Audio Management went down https://status.volubile.ai/incident/731090 Wed, 24 Sep 2025 12:31:00 -0000 https://status.volubile.ai/incident/731090#036d9236f87d54fffaa0f8e966ac1cb94d08f0c8f419d8b8c417a0b781b006a7 We are pleased to inform you that the incident affecting live action call functionality has been resolved. The root cause was identified as a recent update to one of our components. To ensure that this issue does not occur again in the future, we will be conducting a post-mortem analysis to thoroughly review the situation and implement any necessary improvements. Thank you for your patience and understanding during this time. https://status.volubile.ai/incident/731090 Wed, 24 Sep 2025 12:31:00 -0000 https://status.volubile.ai/incident/731090#036d9236f87d54fffaa0f8e966ac1cb94d08f0c8f419d8b8c417a0b781b006a7 We are pleased to inform you that the incident affecting live action call functionality has been resolved. The root cause was identified as a recent update to one of our components. To ensure that this issue does not occur again in the future, we will be conducting a post-mortem analysis to thoroughly review the situation and implement any necessary improvements. Thank you for your patience and understanding during this time. https://status.volubile.ai/incident/731090 Wed, 24 Sep 2025 07:00:00 -0000 https://status.volubile.ai/incident/731090#6761640a58d9e3ce9f277b5fb6b598953e0af1773e473859f615dd4221ccbe0a We are currently experiencing an incident on our platform that began at 9 AM today. Calls utilizing live actions, particularly those integrating third party integrations are not functioning as expected, resulting in degraded conversations. Our technical team is actively working to resolve this issue and restore normal service as quickly as possible. We will keep you updated on the progress of the situation. Thank you for your understanding and patience. https://status.volubile.ai/incident/731090 Wed, 24 Sep 2025 07:00:00 -0000 https://status.volubile.ai/incident/731090#6761640a58d9e3ce9f277b5fb6b598953e0af1773e473859f615dd4221ccbe0a We are currently experiencing an incident on our platform that began at 9 AM today. Calls utilizing live actions, particularly those integrating third party integrations are not functioning as expected, resulting in degraded conversations. Our technical team is actively working to resolve this issue and restore normal service as quickly as possible. We will keep you updated on the progress of the situation. Thank you for your understanding and patience. https://status.volubile.ai/incident/718328 Thu, 04 Sep 2025 16:11:00 -0000 https://status.volubile.ai/incident/718328#438bcfb39af751932f400ac208b697f73c924f03bc6b4562a5df45eea6081b3f We are pleased to inform you that the performance issues with our call visualization dashboard have been resolved. Users can now access and navigate call data without experiencing slow response times. All incoming and outgoing calls continue to function normally, and the back-office system is performing as expected. While this issue has been addressed, we want to emphasize that we are actively working on a long-term solution to enhance the overall performance and reliability of the dashboard. Our engineering team is committed to ensuring that our system operates smoothly and efficiently for all users. We appreciate your patience and understanding during this incident. Should you have any questions or concerns, please do not hesitate to reach out to our support team. https://status.volubile.ai/incident/718328 Thu, 04 Sep 2025 12:09:00 -0000 https://status.volubile.ai/incident/718328#5eb5aa659238184b6f1fadea9ef3d8443f21cf1d5ad5d8e8cfa112adab5952ef We are currently experiencing performance issues with our call visualization dashboard. Users have reported slow response times, affecting their ability to access and navigate call data. While the dashboard is slow, all incoming and outgoing calls are functioning normally without any quality issues. The performance degradation is isolated to the back-office system. Our engineering team is working to diagnose and resolve the issue. We are also implementing temporary measures to enhance dashboard responsiveness while we work on a permanent fix. We will provide further updates as we gather more information and work towards a resolution. Thank you for your understanding and patience. For any questions or concerns, please reach out to our support team. https://status.volubile.ai/ Fri, 15 Aug 2025 18:10:57 +0000 https://status.volubile.ai/#26263e59c28c18365cff9d02d01c2358fa5aa19b94619f3c0e5586a1aba51fe1 Core Conversational Service Audio Management recovered https://status.volubile.ai/ Fri, 15 Aug 2025 18:08:56 +0000 https://status.volubile.ai/#26263e59c28c18365cff9d02d01c2358fa5aa19b94619f3c0e5586a1aba51fe1 Core Conversational Service Audio Management went down https://status.volubile.ai/incident/545018 Mon, 14 Apr 2025 13:27:00 -0000 https://status.volubile.ai/incident/545018#93203ee513317ecf96b452b9dc534e067aec06e79e993e9c06ce55b7c63804f4 Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. https://status.volubile.ai/incident/545018 Mon, 14 Apr 2025 13:13:00 -0000 https://status.volubile.ai/incident/545018#651278729ef58ce79c26ca12523610cf95d81ba834de07f06ed90722e2c4dbf2 A storage migration resulted in several inbound calls not being processed by our voice agents. This is affecting some users. Our team is actively working to resolve the issue as quickly as possible. We will provide an update shortly with more information on our progress. https://status.volubile.ai/incident/537881 Tue, 01 Apr 2025 07:38:00 -0000 https://status.volubile.ai/incident/537881#6b75dd89209f6ed998a4fd5f4bda1db5d29638369eeb050558105b7fd67d0a32 We would like to inform you that our recent migration to a new infrastructure has triggered alerts indicating potential downtime. However, we are pleased to report that all services are currently up and running smoothly. Our team is actively monitoring the situation to ensure stability and performance. We appreciate your understanding and patience during this transition. If you have any questions or encounter any issues, please do not hesitate to reach out to our support team. Thank you for your continued support! https://status.volubile.ai/incident/537881 Tue, 01 Apr 2025 07:38:00 -0000 https://status.volubile.ai/incident/537881#6b75dd89209f6ed998a4fd5f4bda1db5d29638369eeb050558105b7fd67d0a32 We would like to inform you that our recent migration to a new infrastructure has triggered alerts indicating potential downtime. However, we are pleased to report that all services are currently up and running smoothly. Our team is actively monitoring the situation to ensure stability and performance. We appreciate your understanding and patience during this transition. If you have any questions or encounter any issues, please do not hesitate to reach out to our support team. Thank you for your continued support! https://status.volubile.ai/incident/507850 Wed, 05 Feb 2025 17:15:00 -0000 https://status.volubile.ai/incident/507850#f0c4d5fe926bb44b42e85b4a0353c8ba9773dc955aac8154712b87847bf0742a Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. https://status.volubile.ai/incident/507850 Wed, 05 Feb 2025 16:47:00 -0000 https://status.volubile.ai/incident/507850#8d28d1c61a80f8f2e1772b09e849f1c5f89c3a957cdf97efd587662d87d8f23e We have identified a regression in our platform that has resulted in several inbound calls not being processed by our voice agents. This is affecting some users. Our team is actively working to resolve the issue as swiftly as possible. We will provide an update shortly with more information on our progress. https://status.volubile.ai/incident/464689 Thu, 21 Nov 2024 07:37:00 -0000 https://status.volubile.ai/incident/464689#2eea5808ee3bba484f43cfa41ffd2bb396e4ee09171e048e001ed7c1c67dec7f The incident has been resolved, and the delay in triggering outgoing calls has been addressed. Thank you for your patience. https://status.volubile.ai/incident/464689 Wed, 20 Nov 2024 15:55:00 -0000 https://status.volubile.ai/incident/464689#0e86b737cc01e9ad00d1e770f3c0877e9379a88739bb9d0f54aff44a438ec3bd We have identified the rootcause of the issue and are working on it. The resolution will come soon. https://status.volubile.ai/incident/464689 Wed, 20 Nov 2024 09:58:00 -0000 https://status.volubile.ai/incident/464689#5f326293af60cb4a9d9c1e4524b64e48d5f4cf371f5b702e56a0ec3165f153da We are currently experiencing issues with the triggering of outgoing calls, which is causing delays. We are actively working on resolving the problem and will provide an update shortly. https://status.volubile.ai/incident/461314 Thu, 14 Nov 2024 08:46:00 -0000 https://status.volubile.ai/incident/461314#13619d981f3aefb60692d2c4f79e7860e628bf7f5e2b06f576a53f41cb992f8c We’re back! Public API and Webhook should be up and running. Thanks for bearing with us. https://status.volubile.ai/incident/461314 Thu, 14 Nov 2024 08:09:00 -0000 https://status.volubile.ai/incident/461314#45c2bd2eb6a68e1e64cb8d851ffdceb7034de2d37ab9d5a276a5a4ad8867082a We’re having some trouble with Public API and Webhook. The impact of the incident is that several Webhook HTTP requests are done for the same call. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.