Incidents reported on status page for Volubile https://status.volubile.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/48637a9e698fcfd03514776b0b7311d2.png https://status.volubile.ai/ en https://status.volubile.ai/ Fri, 30 May 2025 09:17:09 +0000 https://status.volubile.ai/#68ee7e1c237cc3b77d41b6819e056087be0edc451400f487da14037b7ddc51e5 Core Conversational Service recovered https://status.volubile.ai/ Fri, 30 May 2025 09:14:58 +0000 https://status.volubile.ai/#68ee7e1c237cc3b77d41b6819e056087be0edc451400f487da14037b7ddc51e5 Core Conversational Service went down https://status.volubile.ai/ Thu, 24 Apr 2025 06:06:20 +0000 https://status.volubile.ai/#b4ca83fd48d265e03f49ab6c4286587cb67e472b6083c63f1a5942be0b2cdf84 Public API and Webhook recovered https://status.volubile.ai/ Thu, 24 Apr 2025 06:04:00 +0000 https://status.volubile.ai/#b4ca83fd48d265e03f49ab6c4286587cb67e472b6083c63f1a5942be0b2cdf84 Public API and Webhook went down https://status.volubile.ai/incident/550209 Tue, 22 Apr 2025 14:48:00 -0000 https://status.volubile.ai/incident/550209#df63ba4a86517d16a0d10d6708a3b7b356baeb1e10975b8f72ecbd6face0d95f Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. https://status.volubile.ai/incident/550209 Tue, 22 Apr 2025 14:48:00 -0000 https://status.volubile.ai/incident/550209#df63ba4a86517d16a0d10d6708a3b7b356baeb1e10975b8f72ecbd6face0d95f Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. https://status.volubile.ai/incident/550209 Tue, 22 Apr 2025 14:48:00 -0000 https://status.volubile.ai/incident/550209#df63ba4a86517d16a0d10d6708a3b7b356baeb1e10975b8f72ecbd6face0d95f Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. https://status.volubile.ai/incident/550209 Tue, 22 Apr 2025 14:48:00 -0000 https://status.volubile.ai/incident/550209#df63ba4a86517d16a0d10d6708a3b7b356baeb1e10975b8f72ecbd6face0d95f Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. https://status.volubile.ai/incident/550209 Tue, 22 Apr 2025 14:34:00 -0000 https://status.volubile.ai/incident/550209#d6f6284e2c9fb1f47fd5b1c9ed3f70aa7fbb8548fe998ad5f228083b87461326 A storage migration resulted in calls not being processed by our voice agents and backoffice unavailable. Our team is actively working to resolve the issue as quickly as possible. We will provide an update shortly with more information on our progress. https://status.volubile.ai/incident/550209 Tue, 22 Apr 2025 14:34:00 -0000 https://status.volubile.ai/incident/550209#d6f6284e2c9fb1f47fd5b1c9ed3f70aa7fbb8548fe998ad5f228083b87461326 A storage migration resulted in calls not being processed by our voice agents and backoffice unavailable. Our team is actively working to resolve the issue as quickly as possible. We will provide an update shortly with more information on our progress. https://status.volubile.ai/incident/550209 Tue, 22 Apr 2025 14:34:00 -0000 https://status.volubile.ai/incident/550209#d6f6284e2c9fb1f47fd5b1c9ed3f70aa7fbb8548fe998ad5f228083b87461326 A storage migration resulted in calls not being processed by our voice agents and backoffice unavailable. Our team is actively working to resolve the issue as quickly as possible. We will provide an update shortly with more information on our progress. https://status.volubile.ai/incident/550209 Tue, 22 Apr 2025 14:34:00 -0000 https://status.volubile.ai/incident/550209#d6f6284e2c9fb1f47fd5b1c9ed3f70aa7fbb8548fe998ad5f228083b87461326 A storage migration resulted in calls not being processed by our voice agents and backoffice unavailable. Our team is actively working to resolve the issue as quickly as possible. We will provide an update shortly with more information on our progress. https://status.volubile.ai/incident/545018 Mon, 14 Apr 2025 13:27:00 -0000 https://status.volubile.ai/incident/545018#93203ee513317ecf96b452b9dc534e067aec06e79e993e9c06ce55b7c63804f4 Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. https://status.volubile.ai/incident/545018 Mon, 14 Apr 2025 13:13:00 -0000 https://status.volubile.ai/incident/545018#651278729ef58ce79c26ca12523610cf95d81ba834de07f06ed90722e2c4dbf2 A storage migration resulted in several inbound calls not being processed by our voice agents. This is affecting some users. Our team is actively working to resolve the issue as quickly as possible. We will provide an update shortly with more information on our progress. https://status.volubile.ai/ Mon, 14 Apr 2025 13:09:11 +0000 https://status.volubile.ai/#b1a8bd34017670b388e1c1c243607e3d955e702971b2c91d05868d320ec491e5 Backoffice recovered https://status.volubile.ai/ Mon, 14 Apr 2025 13:06:51 +0000 https://status.volubile.ai/#b1a8bd34017670b388e1c1c243607e3d955e702971b2c91d05868d320ec491e5 Backoffice went down https://status.volubile.ai/ Tue, 01 Apr 2025 09:16:56 +0000 https://status.volubile.ai/#92ea2dc75401aa68dc4e5fc3e48a86c6e5a26fa6272b8589b9855b13d52b28c6 Call Decorator Service recovered https://status.volubile.ai/ Tue, 01 Apr 2025 09:16:37 +0000 https://status.volubile.ai/#7bdc1707470012aa0f22268558fd7b7ce99b6601a2af4b98582e6940e3bdff05 Core Conversational Service recovered https://status.volubile.ai/ Tue, 01 Apr 2025 09:07:55 +0000 https://status.volubile.ai/#92ea2dc75401aa68dc4e5fc3e48a86c6e5a26fa6272b8589b9855b13d52b28c6 Call Decorator Service went down https://status.volubile.ai/ Tue, 01 Apr 2025 08:52:54 +0000 https://status.volubile.ai/#c24c6583537b8f2f5fc74a9d1e6982f8ebe694c1ee96831f248d138b12de8826 Call Decorator Service recovered https://status.volubile.ai/incident/537881 Tue, 01 Apr 2025 07:38:00 -0000 https://status.volubile.ai/incident/537881#6b75dd89209f6ed998a4fd5f4bda1db5d29638369eeb050558105b7fd67d0a32 We would like to inform you that our recent migration to a new infrastructure has triggered alerts indicating potential downtime. However, we are pleased to report that all services are currently up and running smoothly. Our team is actively monitoring the situation to ensure stability and performance. We appreciate your understanding and patience during this transition. If you have any questions or encounter any issues, please do not hesitate to reach out to our support team. Thank you for your continued support! https://status.volubile.ai/incident/537881 Tue, 01 Apr 2025 07:38:00 -0000 https://status.volubile.ai/incident/537881#6b75dd89209f6ed998a4fd5f4bda1db5d29638369eeb050558105b7fd67d0a32 We would like to inform you that our recent migration to a new infrastructure has triggered alerts indicating potential downtime. However, we are pleased to report that all services are currently up and running smoothly. Our team is actively monitoring the situation to ensure stability and performance. We appreciate your understanding and patience during this transition. If you have any questions or encounter any issues, please do not hesitate to reach out to our support team. Thank you for your continued support! https://status.volubile.ai/ Tue, 01 Apr 2025 07:01:51 +0000 https://status.volubile.ai/#c24c6583537b8f2f5fc74a9d1e6982f8ebe694c1ee96831f248d138b12de8826 Call Decorator Service went down https://status.volubile.ai/ Tue, 01 Apr 2025 07:01:33 +0000 https://status.volubile.ai/#7bdc1707470012aa0f22268558fd7b7ce99b6601a2af4b98582e6940e3bdff05 Core Conversational Service went down https://status.volubile.ai/ Wed, 05 Mar 2025 16:19:24 +0000 https://status.volubile.ai/#327dcf2f210a581c9e3543a472f4e6f6b440f4ce75bfce3f18ddd90468d65578 Public API and Webhook recovered https://status.volubile.ai/ Wed, 05 Mar 2025 16:10:26 +0000 https://status.volubile.ai/#327dcf2f210a581c9e3543a472f4e6f6b440f4ce75bfce3f18ddd90468d65578 Public API and Webhook went down https://status.volubile.ai/incident/507850 Wed, 05 Feb 2025 17:15:00 -0000 https://status.volubile.ai/incident/507850#f0c4d5fe926bb44b42e85b4a0353c8ba9773dc955aac8154712b87847bf0742a Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. https://status.volubile.ai/incident/507850 Wed, 05 Feb 2025 16:47:00 -0000 https://status.volubile.ai/incident/507850#8d28d1c61a80f8f2e1772b09e849f1c5f89c3a957cdf97efd587662d87d8f23e We have identified a regression in our platform that has resulted in several inbound calls not being processed by our voice agents. This is affecting some users. Our team is actively working to resolve the issue as swiftly as possible. We will provide an update shortly with more information on our progress. https://status.volubile.ai/incident/464689 Thu, 21 Nov 2024 07:37:00 -0000 https://status.volubile.ai/incident/464689#2eea5808ee3bba484f43cfa41ffd2bb396e4ee09171e048e001ed7c1c67dec7f The incident has been resolved, and the delay in triggering outgoing calls has been addressed. Thank you for your patience. https://status.volubile.ai/incident/464689 Wed, 20 Nov 2024 15:55:00 -0000 https://status.volubile.ai/incident/464689#0e86b737cc01e9ad00d1e770f3c0877e9379a88739bb9d0f54aff44a438ec3bd We have identified the rootcause of the issue and are working on it. The resolution will come soon. https://status.volubile.ai/incident/464689 Wed, 20 Nov 2024 09:58:00 -0000 https://status.volubile.ai/incident/464689#5f326293af60cb4a9d9c1e4524b64e48d5f4cf371f5b702e56a0ec3165f153da We are currently experiencing issues with the triggering of outgoing calls, which is causing delays. We are actively working on resolving the problem and will provide an update shortly. https://status.volubile.ai/incident/461314 Thu, 14 Nov 2024 08:46:00 -0000 https://status.volubile.ai/incident/461314#13619d981f3aefb60692d2c4f79e7860e628bf7f5e2b06f576a53f41cb992f8c We’re back! Public API and Webhook should be up and running. Thanks for bearing with us. https://status.volubile.ai/incident/461314 Thu, 14 Nov 2024 08:09:00 -0000 https://status.volubile.ai/incident/461314#45c2bd2eb6a68e1e64cb8d851ffdceb7034de2d37ab9d5a276a5a4ad8867082a We’re having some trouble with Public API and Webhook. The impact of the incident is that several Webhook HTTP requests are done for the same call. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.