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Resolved

Degraded performance - Conversations

Aug 17, 2026 at 1:17pm UTC
Affected services
Core Conversational Service Audio Management
Core Conversational Service Orchestrator

Resolved
Aug 17, 2026 at 2:05pm UTC

The incident has been resolved. The latency issues affecting some conversations were caused by an incident on our hosting provider's side, which has now been fully resolved. Conversations are back to normal performance.

Thank you for your patience and we apologize for the disruption.

Created
Aug 17, 2026 at 1:17pm UTC

Since 2:20 PM (CEST) today, some conversations are experiencing unusual latency. This appears to be caused by increased response times at the infrastructure level when querying AI models. Other features are not affected.

Our team is actively investigating and working on a fix. We will post an update as soon as the situation improves. We apologize for the inconvenience.