Previous incidents

A patch has been applied and appears to have resolved the issue. No errors have been observed in the logs since 6:28 PM CEST. Call transfers are operating normally. We will continue to monitor and share a post-mortem once our analysis is complete.

We experienced a platform incident between 4:07 PM and 4:29 PM CEST.
Impact: Latency on post call action delivery, and errors across all Volubile APIs.
The incident has been resolved. All systems are fully operational.

The incident affecting our telephony network has been fully resolved as of 11:44 AM. The platform is now fully operational and all inbound and outbound calls are restored.

Root cause: Issue on our telephony network.

Impact: Inbound and outbound calls were unavailable for approximately 24 minutes.
We apologize for the disruption and thank you for your patience.