Previous incidents

Due to an infrastructure issue, post-call emails were not sent the 29 october 2025 between 16:40 and 23:30 CET. Users relying on automated post-call email workflows may have experienced missing communications.

The issue has been identified and resolved. Additional monitoring and safeguards have been implemented to prevent recurrence and ensure prompt detection of similar anomalies.

We apologize for the inconvenience and thank you for your continued trust.

The issue has been resolved by our service provider, and the voices have been restored on Vivienne

Our R&D team has identified two contributing factors:

• Since 17:00 CET yesterday, one backend instance has been unresponsive. Due to missing health checks on the load balancer, less than 4% of calls were impacted. Between 14:25 and 14:38 CET today, a release deployment encountered memory saturation which caused service freezing and degraded performance.

Mitigation actions have been effective since 14:38 CET, and the platform is now fully operational. We continue to monitor closely to ensur...

We are pleased to inform you that the incident affecting live action call functionality has been resolved. The root cause was identified as a recent update to one of our components.

To ensure that this issue does not occur again in the future, we will be conducting a post-mortem analysis to thoroughly review the situation and implement any necessary improvements.

Thank you for your patience and understanding during this time.

We are pleased to inform you that the performance issues with our call visualization dashboard have been resolved. Users can now access and navigate call data without experiencing slow response times. All incoming and outgoing calls continue to function normally, and the back-office system is performing as expected.

While this issue has been addressed, we want to emphasize that we are actively working on a long-term solution to enhance the overall performance and reliability of the dashboard...