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Resolved

Inbound Call Disruption

Sep 28, 2026 at 12:04pm UTC
Affected services
Core Conversational Service Orchestrator

Resolved
Sep 28, 2026 at 12:09pm UTC

The issue has been resolved and inbound calls are being handled normally again.

Between 14:04pm and 14:09pm CEST, an internal routing component became temporarily unavailable following an infrastructure change, preventing part of the inbound calls from being established. Service was fully restored at 14:09pm CEST and has remained stable since.

We apologize for the inconvenience and thank you for your patience.

Created
Sep 28, 2026 at 12:04pm UTC

We are currently experiencing an issue affecting the creation of inbound calls. Some incoming calls may fail to connect.

Our teams are actively investigating and will provide an update shortly.