This morning’s interruption (from 10:19 CET, with a brief recovery at 10:38 CET, until full restoration at 11:25 CET) was caused by a hardware failure at our cloud provider. A network component on the physical server hosting one of our databases failed unexpectedly, which cut the database off from the network. Because the platform relies on this database, calls and the Backoffice were unavailable during this period.

Our provider has confirmed the failure and is tracking it on their side to prevent recurrence. The platform has been stable since 11:25 CET.

We apologise again for the disruption, and thank you for your patience.

The issue affecting the Volubile platform has been mitigated and service has been available again since 11:25 CET. Our teams are closely monitoring the platform to ensure it remains stable.

We'll come back to you with a full analysis of the incident and the measures taken to prevent it from happening again.

Thank you for your patience, and our apologies again for the disruption.

Following the recovery, the Volubile platform is experiencing a new interruption. Our teams are fully mobilised to restore service as quickly as possible.

We're pleased to let you know that the Volubile platform has been fully operational again since 10:38 CET. All services are now available as normal.

Our teams are currently investigating the root cause of the interruption, and we'll share our findings with you, along with the measures we're putting in place to prevent it from happening again.

We sincerely apologise for the inconvenience this may have caused. If you notice anything unusual on your side, please don't hesitate to contact our support team.

Thank you for your patience and understanding.

Since November 6, 2026 at 10:19 CET, the Volubile platform has been experiencing an interruption. Our teams have been alerted and are actively working to restore service as quickly as possible.

Impact: the platform is inaccessible

We'll send you an update sooner as soon as service is restored.

We sincerely apologise for the inconvenience.