The issue has been resolved and outbound calls are being initiated normally again.

Between September 29 at 14:00 CEST and September 30 12:50 CEST, database timeouts prevented part of the outbound calls from being placed. A fix has been deployed and the service has remained stable since. Outbound calls that failed during this window are being relaunched.

We apologize for the inconvenience and thank you for your patience.

Since September 29, 2026 at 14:00 CEST, some outbound calls are failing to be initiated. Our team has identified the cause as timeouts on one of our internal databases, which prevent part of the outbound call requests from being processed. Inbound calls are not affected.

We are actively working on a fix and will post an update as soon as more information is available. We apologize for the inconvenience and thank you for your patience.