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Degraded

Some Inbound calls were not processed

Feb 05 at 05:47pm CET
Affected services
Core Conversational Service

Resolved
Feb 05 at 06:15pm CET

Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding.

Created
Feb 05 at 05:47pm CET

We have identified a regression in our platform that has resulted in several inbound calls not being processed by our voice agents. This is affecting some users. Our team is actively working to resolve the issue as swiftly as possible. We will provide an update shortly with more information on our progress.