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Inbound Call Handling Issue Following Update – Resolved

Nov 27 at 09:23am CET
Affected services
Core Conversational Service Audio Management
Core Conversational Service Orchestrator

Resolved
Nov 27 at 09:23am CET

Following a platform update at 07:15 CET, we observed performance slowdowns starting at 08:46 CET.
These slowdowns impacted the handling of inbound calls:

Some calls were not processed.
Callers received a message asking them to call back later.

A full rollback to the previous version was executed at 09:06 CET. Since then, the system has been stable and is under active monitoring.