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Downtime

Some calls are not processed and backoffice is unavailable

Apr 22 at 04:34pm CEST
Affected services
Backoffice
Core Conversational Service
Call Decorator Service
Public API and Webhook

Resolved
Apr 22 at 04:48pm CEST

Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding.

Created
Apr 22 at 04:34pm CEST

A storage migration resulted in calls not being processed by our voice agents and backoffice unavailable. Our team is actively working to resolve the issue as quickly as possible. We will provide an update shortly with more information on our progress.