Our R&D team has identified two contributing factors:

• Since 17:00 CET yesterday, one backend instance has been unresponsive. Due to missing health checks on the load balancer, less than 4% of calls were impacted. Between 14:25 and 14:38 CET today, a release deployment encountered memory saturation which caused service freezing and degraded performance.

Mitigation actions have been effective since 14:38 CET, and the platform is now fully operational. We continue to monitor closely to ensure stability.

We are currently experiencing platform instabilities since 14:00 CET. Some inbound and outbound calls may not be answered as expected, and access to the backoffice may be intermittently unavailable.
Our R&D team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as we have more information.
Thank you for your patience and understanding.