Some calls are not processed and backoffice is unavailable
Resolved
Apr 22 at 04:48pm CEST
Our team has successfully identified and fixed the issue. All systems are now operating normally. We will continue to monitor the situation closely to ensure stability and prevent similar issues in the future. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding.
Affected services
Core Conversational Service
Backoffice
Call Decorator Service
Public API and Webhook
Created
Apr 22 at 04:34pm CEST
A storage migration resulted in calls not being processed by our voice agents and backoffice unavailable. Our team is actively working to resolve the issue as quickly as possible. We will provide an update shortly with more information on our progress.
Affected services
Core Conversational Service
Backoffice
Call Decorator Service
Public API and Webhook