Previous incidents

Following a platform update at 07:15 CET, we observed performance slowdowns starting at 08:46 CET.
These slowdowns impacted the handling of inbound calls:

Some calls were not processed.
Callers received a message asking them to call back later.

A full rollback to the previous version was executed at 09:06 CET. Since then, the system has been stable and is under active monitoring.

Our R&D team identified that between 15:14 and 15:46 CET, post-call data extraction was unavailable.
Calls were successfully handled, but extracted information was missing.
The issue was caused by a platform update and has been resolved. The system is now fully operational.
We continue to monitor closely to ensure stability.

Our R&D team identified that at 13:03 CET today, one backend instance became unresponsive. Less than 13% of calls were affected, resulting in unanswered calls. In most cases, callers retried and their calls were successfully handled.
The issue was resolved at 17:54 CET, and the platform is now fully operational. We continue to monitor the situation closely to ensure ongoing stability.

Due to an infrastructure issue, post-call emails were not sent the 29 october 2025 between 16:40 and 23:30 CET. Users relying on automated post-call email workflows may have experienced missing communications.

The issue has been identified and resolved. Additional monitoring and safeguards have been implemented to prevent recurrence and ensure prompt detection of similar anomalies.

We apologize for the inconvenience and thank you for your continued trust.

The issue has been resolved by our service provider, and the voices have been restored on Vivienne

Our R&D team has identified two contributing factors:

• Since 17:00 CET yesterday, one backend instance has been unresponsive. Due to missing health checks on the load balancer, less than 4% of calls were impacted. Between 14:25 and 14:38 CET today, a release deployment encountered memory saturation which caused service freezing and degraded performance.

Mitigation actions have been effective since 14:38 CET, and the platform is now fully operational. We continue to monitor closely to ensur...