Previous incidents

We have deployed a mitigation for the issue impacting inbound and outbound calls requiring pre‑call actions.
Initial indicators show improved service performance.
We are actively monitoring the platform to confirm stability and to identify the root cause of the incident.
Further updates will be shared as soon as they are available.

The root cause was identified as a quota change in a third-party tool, which has now been corrected.
All post-call tasks (summaries, classifications, and “not available” status updates) are operating normally.
Thank you for your patience.