Previous incidents
Degraded Performance — Increased Latency on Conversations
Resolved May 29, 2026 at 5:08pm UTC
The incident that resurfaced at 4:50 PM has been resolved. Microsoft Azure infrastructure has been restored and performance is back to normal levels. We will continue to closely monitor the situation to ensure long-term service stability. We apologize for the inconvenience caused.
3 previous updates
Ongoing — Call Transfer Degradation
Resolved May 4, 2026 at 4:30pm UTC
A patch has been applied and appears to have resolved the issue. No errors have been observed in the logs since 6:28 PM CEST. Call transfers are operating normally. We will continue to monitor and share a post-mortem once our analysis is complete.
3 previous updates
Post Call Latency & API Errors — Resolved
Resolved Apr 29, 2026 at 2:48pm UTC
We experienced a platform incident between 4:07 PM and 4:29 PM CEST.
Impact: Latency on post call action delivery, and errors across all Volubile APIs.
The incident has been resolved. All systems are fully operational.
Ongoing Incident – Platform Outage
Resolved Apr 13, 2026 at 9:47am UTC
The incident affecting our telephony network has been fully resolved as of 11:44 AM. The platform is now fully operational and all inbound and outbound calls are restored.
Root cause: Issue on our telephony network.
Impact: Inbound and outbound calls were unavailable for approximately 24 minutes.
We apologize for the disruption and thank you for your patience.
1 previous update