This morning’s interruption (from 10:19 CET, with a brief recovery at 10:38 CET, until full restoration at 11:25 CET) was caused by a hardware failure at our cloud provider. A network component on the physical server hosting one of our databases failed unexpectedly, which cut the database off from the network. Because the platform relies on this database, calls and the Backoffice were unavailable during this period.
Our provider has confirmed the failure and is tracking it on their side to p...