Previous incidents

The issue has been resolved and outbound calls are being initiated normally again.

Between September 29 at 14:00 CEST and September 30 12:50 CEST, database timeouts prevented part of the outbound calls from being placed. A fix has been deployed and the service has remained stable since. Outbound calls that failed during this window are being relaunched.

We apologize for the inconvenience and thank you for your patience.

The issue has been resolved and inbound calls are being handled normally again.

Between 14:04pm and 14:09pm CEST, an internal routing component became temporarily unavailable following an infrastructure change, preventing part of the inbound calls from being established. Service was fully restored at 14:09pm CEST and has remained stable since.

We apologize for the inconvenience and thank you for your patience.

We can confirm that the outage has been fully resolved and our services are now operating normally and stable.

Thank you for your patience and understanding throughout this incident.

The rootcause is a telephony incident with one of our providers, which was impacting some calls on our platform.

Our team has been working closely with the provider to identify and fix the root cause. We are now seeing a gradual return to normal on affected calls.

We continue to monitor the situation closely over the next few hours.

The incident has been resolved. The latency issues affecting some conversations were caused by an incident on our hosting provider's side, which has now been fully resolved. Conversations are back to normal performance.

Thank you for your patience and we apologize for the disruption.