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We can confirm that the outage has been fully resolved and our services are now operating normally and stable.

Thank you for your patience and understanding throughout this incident.

The rootcause is a telephony incident with one of our providers, which was impacting some calls on our platform.

Our team has been working closely with the provider to identify and fix the root cause. We are now seeing a gradual return to normal on affected calls.

We continue to monitor the situation closely over the next few hours.

The incident has been resolved. The latency issues affecting some conversations were caused by an incident on our hosting provider's side, which has now been fully resolved. Conversations are back to normal performance.

Thank you for your patience and we apologize for the disruption.