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Core Conversational Service Audio Management

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Last updated on Nov 14 at 11:53pm CET

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Aug 17, 2025

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30 days ago

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Today

Core Conversational Service Audio Management

Service that manages vocal conversation audios within our system

99.996% uptime

Operational

Aug 17, 2025

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We are pleased to inform you that the incident ...

Degraded for 5 hours and 31 minutes

Sep 24, 2025

Operational

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Sep 29, 2025

Downtime

Down for 5 minutes

Sep 30, 2025

Our R&D team has identified two contributing fa...

Degraded for 1 hour and 2 minutes

Oct 01, 2025

Operational

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The Vivienne voice is currently unavailable due...

Degraded for 15 hours and 32 minutes

Oct 20, 2025

The issue has been resolved by our service prov...

Degraded for 11 hours and 23 minutes

Oct 21, 2025

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Our R&D team identified that at 13:03 CET today...

Degraded for 4 hours and 53 minutes

Nov 10, 2025

Operational

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30 days ago

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Today

Core Conversational Service Orchestrator

Service that manages all vocal conversations within our system

100.000% uptime

Operational

Aug 17, 2025

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We are pleased to inform you that the incident ...

Degraded for 5 hours and 31 minutes

Sep 24, 2025

Operational

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Our R&D team has identified two contributing fa...

Degraded for 35 minutes

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Our R&D team identified that at 13:03 CET today...

Degraded for 4 hours and 52 minutes

Nov 10, 2025

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30 days ago

60 days ago

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Today

Backoffice

Interface that allows to configure and interact with Volubile services

100.000% uptime

Operational

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We are pleased to inform you that the performan...

Degraded for 4 hours and 2 minutes

Sep 04, 2025

Operational

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Our R&D team has identified two contributing fa...

Degraded for 39 minutes

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30 days ago

60 days ago

90 days ago

Today

Call Decorator Service

Service that extracts and classifies all call informations

100.000% uptime

Operational

Aug 17, 2025

Operational

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Our R&D team has identified two contributing fa...

Degraded for 35 minutes

Oct 01, 2025

Operational

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Due to an infrastructure issue, post-call email...

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30 days ago

60 days ago

90 days ago

Today

Public API and Webhook

Standardized API that provides external systems access to specific informations, functionalities and real-time updates

100.000% uptime

Operational

Aug 17, 2025

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Our R&D team has identified two contributing fa...

Degraded for 35 minutes

Oct 01, 2025

Operational

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30 days ago

60 days ago

90 days ago

Today

Previous incidents

Nov 10, 2025

Some calls are not processed

Degraded

Resolved Nov 10 at 05:55pm CET

Our R&D team identified that at 13:03 CET today, one backend instance became unresponsive. Less than 13% of calls were affected, resulting in unanswered calls. In most cases, callers retried and their calls were successfully handled.
The issue was resolved at 17:54 CET, and the platform is now fully operational. We continue to monitor the situation closely to ensure ongoing stability.

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