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Core Conversational Service Audio Management

Service that manages vocal conversation audios within our system

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The incident that resurfaced at 4:50 PM has bee...

Degraded for 2 hours and 42 minutes

May 29, 2026

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The incident has been resolved. The latency iss...

Degraded for 3 hours

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The incident affecting SIP call transfers has b...

Degraded for 46 minutes

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30 days ago

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Today

Core Conversational Service Orchestrator

Service that manages all vocal conversations within our system

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A patch has been applied and appears to have re...

Degraded for 2 hours and 14 minutes

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Between 8:57 AM and 9:01 AM today, the platform...

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Today

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Service that extracts and classifies all call informations

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The incident that resurfaced at 4:50 PM has bee...

Degraded for 2 hours and 42 minutes

May 29, 2026

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Today

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Standardized API that provides external systems access to specific informations, functionalities and real-time updates

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We experienced a platform incident between 4:07...

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Down for 2 minutes

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Down for 2 minutes

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30 days ago

60 days ago

90 days ago

Today

Previous incidents

Jul 09, 2026

Degraded Service (Call Handling)

Resolved

Resolved Jul 9, 2026 at 7:52am UTC

Between 8:57 AM and 9:01 AM today, the platform was unable to process some incoming calls.
Root cause: A batch job saturated a database connection pool, preventing the call-handling service from acquiring connections.
Current status: The issue has been mitigated and service has returned to normal. We are continuing to monitor the platform closely to confirm stability.
We apologize for the disruption and will share further updates if needed.

Previous updates